Frequently Asked Questions
Q: Is it safe to register online?
Yes. In many ways registering online is safer than writing a check because an electronic registration cannot be lost or stolen. The security of the system is continually managed by Fellowship One Technologies.
Q: What types of bank accounts can I use for payments?
You can register online with your checking account, MasterCard, Visa, or American Express.
Q: Are there any fees involved with online registration?
Not to you. You will not pay any fees with an online registration. In addition, online registration is a more cost efficient way for the church to process registrations.
Q: When will money be taken from my account?
Money will be taken from your specified bank account within 48 business hours of the date you registered. This time frame allows time for the registration to process through your bank and the church’s bank. If the date of your registration falls on a weekend or a holiday, the transaction will be initiated on the next banking day.
Q: How will I know that I entered my registration correctly?
Immediately after submitting your registration, you will receive e-mail verification.
Q: Does it matter which Internet browser I use?
No. Any browser will work.
Q: I have additional questions about online registration and payment that have not been addressed. Who can I talk to?
For any questions, concerns or comments about online registration and payment, please contact us at info@southridgecc.org. You will receive a response from our staff as soon as possible.
Q: What methods of payments are accepted?
You can pay online from your bank account via an ACH transaction. You can also pay using MasterCard, Visa, or American Express.
Q. Can I use a debit card?
You can use a debit check card from Visa or MasterCard, but true debit cards are not accepted through the Fellowship One system due to the sensitivity of securely requesting a Personal Identification Number (PIN). ACH bank drafts can be used instead for true debits.
At South Ridge Community Church, we use an online database called Fellowship One Technologies. Their system allows us to provide access to your registration and allows you to make payments online. They provide all of the security for the system. This system is used by churches throughout the country and has been fully tested by them.
There are two aspects of security related to the system. First, Fellowship One provides data security using the latest security technology. The following statement is from their security documentation: "[the system] utilizes the most current encryption technology to maintain the security of your data. Every parameter passed in the hyperlinks is fully encrypted. Additionally, the Login module handles passwords using what is known in technical terms as salted hash. In laymen’s terms, this means it would take 50 computers (running constantly) continuously presenting password combinations four years to discover the password."
The second aspect of security relates to account creation. When you first create a new account in the system, you will be able to register and pay immediately, but you will not have access to any previous registration information. Before that can happen, we must manually link your previous information to the account you created.
In order to verify the authenticity of the account request, we will ensure that all of your data matches our current records (e.g., address, phone number, and email address). If there is any question, we will contact you via email before creating the link. Since this is a manual process, we will perform these steps approximately once a week, but if you would like to speed up this process, you can send an email to info@southridgecc.org
When you create your account, you will determine your own login ID and Password. If you forget your login ID or Password, you can have the system email it to you by entering the email address that you used when you created your account. If you need help or cannot remember the email address you used, you can contact us at info@southridgecc.org. You can also change your password at any time.
Please help us keep your information safe by protecting your login information. Access to sensitive personal and financial information can be gained by letting someone else use your account or by leaving the information for someone else to see. South Ridge Community Church will never call you to ask for your login information.
Our Policies
Your information is held securely by the Fellowship One system. This information will remain private and will only be used by those parties involved in the registration process.
Once the registration has been processed, however, it cannot be cancelled. If you have any problems or questions related to this, please contact us at info@southridgecc.org.